Surgical Robotics Manufacturer Recovers $7.9M After Replacing a Fragmented Carrier Network
- Christopher Nadeau
- Mar 19
- 3 min read
How restructuring FTL, LTL, and final mile delivery eliminated compliance gaps and undetected cost accumulation.

Most medical device manufacturers shipping capital equipment alongside high-volume consumables have one carrier relationship for full truckload shipments, a third-party broker handling LTL, and no defined process for final mile delivery to surgical centers and hospital systems.
This creates a freight operation with limited pricing competition, markup layered into every LTL move, inconsistent handling of precision instruments, and no consolidated visibility. That is where this surgical robotics manufacturer was when they partnered with Haversack.
The company’s freight profile included full truckload shipments of high-value robotic surgical systems, LTL shipments for precision consumable instruments, and final mile delivery to hospital systems and surgical centers — a mixed, high-care freight environment with zero tolerance for delivery failure.
Yet, in twelve months, they rebuilt their carrier strategy across all three freight categories and recovered $7.9M, including a 30.3% reduction in FTL costs.
Challenge 1: A Lack of Carrier Competition Was Driving Up FTL and LTL Costs
Full truckload volume was sourced to a single carrier, which removed any pricing competition from the equation. LTL shipments flowed through a third-party broker, adding markup at every move. Neither channel had consolidated data, rate benchmarking, or audit controls in place.
The company also lacked a clear picture of what freight was costing them, or how much of that cost was recoverable.
What Changed
Haversack applied a competitive FTL bid board structure, opening each full truckload move to multiple qualified carriers and restoring pricing competition across their highest-cost freight category.
On the LTL side, Haversack built a tailored carrier network offering direct rates, removing the broker markup layer entirely.
The impact was a 30.3% reduction in FTL costs and measurable LTL savings across the consumables network.
Challenge 2: Unstructured Final Mile Delivery for Sensitive Surgical Equipment Was Creating Compliance Risk
Final mile shipments — the last leg from regional distribution to hospital delivery bay or surgical center loading dock — lacked a defined process. Carriers were selected inconsistently, pricing was unstructured, and documentation was incomplete.
For a manufacturer shipping robotic surgical systems and precision instruments, this was both an operational and compliance risk. Surgical centers cannot absorb delayed or mishandled deliveries. And without documented chain-of-custody records at each carrier handoff, audit trails were incomplete.
What Changed
Haversack launched a white glove load board specifically for final mile surgical equipment shipments. The board standardized carrier pricing, streamlined shipment documentation, and established consistent chain-of-custody records across every delivery.
Final mile delivery to hospital systems and surgical centers became reliable and documented, with full carrier handoff records available for audit.
Challenge 3: No Real-Time Visibility Across Shipping Sites Meant Cost Was Accumulating Undetected
Individual shipping sites were operating without standardized best practices or real-time visibility into active shipments. Operational inconsistencies compounded across locations, and there was no business intelligence layer to identify where cost was accumulating or where process breakdowns were occurring.
What Changed
Haversack implemented Haversack TMS and a network management layer across all shipping sites. The transportation management system (TMS) gave the logistics team real-time shipment visibility from distribution center to point of care, with alerts built in before delivery failures occurred. Business intelligence embedded in the platform also identified spending inefficiencies and operational patterns across the entire freight network.
Results
Within one year of partnering with Haversack, the manufacturer achieved:
$7.9M in total freight savings
30.3% reduction in full truckload costs ($3.6M in FTL savings) through competitive bid board structure
30.3% reduction in LTL costs ($3.9M in LTL savings) through direct carrier network, eliminating broker markup
Standardized final mile delivery ($400K in final mile savings, 11.4% reduction) across all surgical equipment and precision instrument shipments
Real-time TMS visibility deployed across all shipping sites, from distribution center to surgical center and hospital system delivery
Chain-of-custody documentation established at every carrier handoff for audit readiness
Now, the manufacturer's freight team runs the operation with Haversack's carrier network, TMS, invoice audit controls, and operational support behind them.
Haversack works with medical device manufacturers, dental product distributors, and pharmaceutical wholesalers shipping to hospitals, surgical centers, and specialty clinics. If your freight profile includes capital equipment alongside high-volume LTL consumables managed through separate carrier relationships, contact us for a historical freight data audit to uncover where you could be saving.




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